TERMS AND CONDITIONS
Welcome to LOMES E-COM!
These Terms and Conditions (“Terms”) govern your use of the website https://www.lomesindia.in/ LOMES E-COM operated by LOMES ENTERTAINMENTS PVT LTD, a company incorporated under the laws of India, having its registered office at Flat No. 101, Gokul Ganga Apartment,, Jai Hind Nagar, Mankapur Nagpur, Maharashtra, India.
By accessing or using our Website, you agree to be bound by these Terms, our Privacy Policy, and any other policies or guidelines posted on the Website. If you do not agree with any part of these Terms, please do not use our Website.
1. Acceptance of Terms
1.1. By using the Website, you affirm that you are at least 18 years old and are legally capable of entering into a binding contract. If you are under 18, you may use the Website only with the involvement of a parent or guardian.
1.2. We reserve the right to modify, add, or remove portions of these Terms at any time without prior notice. It is your responsibility to review these Terms periodically for updates. Your continued use of the Website following the posting of changes will mean that you accept and agree to the changes.
2. Account Registration and Security
2.1. To access certain features of the Website, you may be required to register an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
2.2. You are responsible for maintaining the confidentiality of your account password and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.
2.3. We will not be liable for any loss or damage arising from your failure to comply with this Section 2.
3. Product Information and Pricing
3.1. We strive to provide accurate product descriptions, images, and pricing information. However, we do not warrant that product descriptions, images, pricing, or any other content on the Website are accurate, complete, reliable, current, or error-free.
3.2. All prices are listed in Indian Rupees (INR) and are inclusive of Goods and Services Tax (GST) unless otherwise stated.
3.3. In the event a product is listed at an incorrect price due to a typographical error or error in pricing information received from our suppliers, we shall have the right to refuse or cancel any orders placed for the product listed at the incorrect price.
4. Orders and Payment
4.1. By placing an order on our Website, you make an offer to purchase the products listed in your order. All orders are subject to acceptance by us.
4.2. We accept various payment methods as indicated on the Website. You agree to pay for all products purchased through your account in accordance with the payment terms provided.
4.3. We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.
4.4. We do not store your credit card or debit card details on our servers. All payment transactions are processed through secure payment gateways that comply with industry standards.
5. Shipping and Delivery
5.1. We will arrange for the shipment of products to the address you provide during the checkout process. Shipping costs and estimated delivery times will be clearly indicated at the time of purchase.
5.2. Delivery times are estimates and are not guaranteed. Delays may occur due to unforeseen circumstances, including but not limited to, force majeure events, logistical issues, or public holidays.
5.3. Risk of loss and title for products purchased from the Website pass to you upon our delivery to the carrier.
6. Returns, Refunds, and Cancellations
6.1. Our Return, Refund, and Cancellation Policy, available at https://www.lomesindia.in/return-refund-cancellation/, outlines the terms and conditions for product returns, refunds, and order cancellations. By placing an order, you agree to this policy.
6.2. We comply with the provisions of the Consumer Protection Act, 2019, and the E-commerce Rules, 2020, regarding returns and refunds.
7. Intellectual Property Rights
7.1. All content on the Website, including text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of LOMES E-COM or its content suppliers and is protected by Indian and international copyright, trademark, and other intellectual property laws.
7.2. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Website, except as generally and ordinarily permitted through the Website’s functionality.
8. Prohibited Activities
You agree not to:
Use the Website for any unlawful purpose or in violation of any applicable local, state, national, or international law.
Engage in any activity that interferes with or disrupts the Website or the servers and networks connected to the Website.
Attempt to gain unauthorized access to any portion or feature of the Website, or any other systems or networks connected to the Website.
Upload or transmit any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.
Collect or store personal data about other users without their express consent.
Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity.
9. Disclaimer of Warranties
9.1. The Website and all information, content, materials, products (including software), and other services included on or otherwise made available to you through the Website are provided by us on an “as is” and “as available” basis, without any warranties of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
9.2. We do not warrant that the Website will be uninterrupted, timely, secure, or error-free, or that defects will be corrected.
10. Limitation of Liability
10.1. To the fullest extent permitted by law, in no event shall LOMES E-COM, its affiliates, directors, employees, agents, or licensors be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Website; (ii) any conduct or content of any third party on the Website; (iii) any content obtained from the Website; and (iv) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage.
10.2. Our total liability to you for any damages, losses, and causes of action (whether in contract, tort, including but not limited to negligence, or otherwise) arising out of or related to these Terms or your use of the Website shall not exceed the amount paid by you, if any, for accessing or using the Website or purchasing products.
11. Indemnification
You agree to indemnify, defend, and hold harmless LOMES E-COM, its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) that such parties may incur as a result of or arising from your (or anyone using your account’s) violation of these Terms or your use of the Website.
12. Privacy
Your use of the Website is also governed by our Privacy Policy, which is incorporated herein by reference. Please review our Privacy Policy at https://www.lomesindia.in/privac-policy/ to understand our practices regarding the collection, use, and disclosure of your personal information.
13. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. Any dispute or claim arising out of or relating to these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts located in Nagpur, Maharashtra, India.
14. Grievance Redressal
In accordance with the Information Technology Act, 2000, and rules made thereunder, and the Consumer Protection (E-commerce) Rules, 2020, the name and contact details of the Grievance Officer are provided below:
Grievance Officer Name: Ramanand Shyamkuwar
Email: ramanandshyamkuwar@gmail.com
Contact No.: +91-8600027467
Flat No. 101, Gokul Ganga Apartment,, Jai Hind Nagar, Mankapur Nagpur, Maharashtra, India
Time: [Monday – Friday, 10:00 AM to 6:00 PM IST]
The Grievance Officer will acknowledge your complaint within forty-eight hours and will endeavor to resolve the complaint within one month from the date of receipt of the complaint.
15. Severability
If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.
16. Entire Agreement
These Terms, together with the Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and LOMES E-COM regarding your use of the Website.
17. Contact Information
If you have any questions about these Terms, please contact us at:
LOMES E-COM
Flat No. 101, Gokul Ganga Apartment,, Jai Hind Nagar, Mankapur Nagpur, Maharashtra, India
Email: lomesentertainments@gmail.com
Phone: +91-9881888076