PRIVACY POLICY
Effective Date: November 15, 2024
1. Introduction
Welcome to LOMES E-COM (https://www.lomesindia.in/)! This Privacy Policy describes how LOMES E-COM, a company incorporated under the laws of India, having its registered office at Flat No. 101, Gokul Ganga Apartment,, Jai Hind Nagar, Mankapur Nagpur, Maharashtra, India (“We,” “Us,” or “Our”), collects, uses, discloses, and protects your personal data when you visit and use our website and services (collectively, the “Services”).
We are committed to protecting your privacy and ensuring the security of your personal data in compliance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act), and the Information Technology Act, 2000, and its associated rules.
By accessing or using our Services, you signify your acceptance of this Privacy Policy. If you do not agree with the terms of this policy, please do not use our Services.
2. Definitions (as per DPDP Act, 2023 where applicable)
“Personal Data”: Any data about an individual who is identifiable by or in relation to such data.
“Data Principal”: The individual to whom the personal data relates (i.e., you, the user).
“Data Fiduciary”: The entity that determines the purpose and means of processing personal data (i.e., LOMES E-COM).
“Processing”: An automated operation or set of operations performed on digital personal data.
3. Personal Data We Collect
We collect various types of personal data to provide and improve our Services. The types of data we collect depend on how you interact with our Website:
3.1. Information You Provide Directly to Us:
Contact Information: Name, email address, phone number, shipping address, billing address.
Account Information: Username, password (encrypted), and other registration details.
Payment Information: Details required to process payments (e.g., credit/debit card numbers, UPI IDs, net banking details). Note: We do not store full credit/debit card details on our servers. These are securely processed by our third-party payment gateway providers.
Communication Content: Information you provide when you contact us for support, inquiries, or feedback.
Marketing Preferences: Your preferences for receiving marketing communications.
Demographic Information: (Optional) Age, gender, if you choose to provide it.
3.2. Information Collected Automatically (when you use our Services):
Usage Data: Information about how you interact with our Website, such as pages visited, products viewed, time spent on pages, clickstream data, search queries, and referring/exit pages.
Device Information: IP address, browser type, operating system, device type, unique device identifiers, and mobile network information.
Location Information: General geographic location derived from your IP address or, if you permit, precise location data from your mobile device.
Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about your Browse activities. For more details, please see our “Cookies and Tracking Technologies” section below.
3.3. Information from Third Parties:
We may receive information from third-party services, such as social media platforms (if you link your account) or analytics providers, to improve our Services and user experience.
4. How We Use Your Personal Data (Purposes of Processing)
We process your personal data for the following purposes, based on your consent or legitimate interests, as permitted by the DPDP Act, 2023:
To Provide and Maintain Our Services:
To process your orders and transactions.
To deliver products to your specified address.
To manage your account and provide customer support.
To send you order confirmations, shipping notifications, and transactional updates.
To Improve and Personalize Your Experience:
To understand your preferences and tailor product recommendations.
To analyze trends and user behavior to enhance website functionality and design.
To develop new products, services, and features.
For Marketing and Communication:
To send you promotional offers, newsletters, and marketing communications about our products and services that may be of interest to you, based on your consent.
To inform you about contests, surveys, and events.
You have the right to opt-out of marketing communications at any time.
For Security and Fraud Prevention:
To detect, prevent, and investigate fraudulent or unauthorized activities.
To ensure the security of our Website and protect our users.
For Legal and Compliance Purposes:
To comply with legal obligations, enforce our Terms and Conditions, and protect our rights.
To respond to lawful requests from government or law enforcement authorities.
For Research and Analytics:
To conduct research and analysis to improve our business operations.
5. Lawful Basis for Processing (as per DPDP Act, 2023)
We process your Personal Data based on one or more of the following lawful bases:
Consent: We obtain your explicit consent for specific processing activities, especially for marketing communications and certain non-essential cookies. You have the right to withdraw your consent at any time.
Legitimate Uses: Processing is necessary for purposes for which you voluntarily provide your personal data (e.g., placing an order), or for the performance of our obligations under a contract with you.
Compliance with Law: Processing is necessary for compliance with a legal obligation to which we are subject (e.g., tax laws, consumer protection laws).
Responding to Medical Emergency: Where necessary to respond to a medical emergency affecting the Data Principal.
For employment purposes: Where necessary for the purposes of employment or safeguarding the employer from loss or liability.
Public Interest: For certain public interest activities as specified under the DPDP Act.
6. Disclosure of Your Personal Data
We may share your personal data with third parties only in the following circumstances:
Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as:
Payment gateway providers (e.g., Razorpay, PayU, Stripe)
Shipping and logistics partners (e.g., Delhivery, Blue Dart, FedEx)
Marketing and advertising partners
IT and cloud service providers
Analytics providers (e.g., Google Analytics)
Customer support platforms These providers have access to your personal data only to perform their functions and are obligated not to disclose or use it for any other purpose.
Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction.
Legal Compliance and Protection: We may disclose your personal data if required to do so by law or in the good faith belief that such action is necessary to:
Comply with a legal obligation (e.g., court order, government request).
Protect and defend our rights or property.
Prevent or investigate possible wrongdoing in connection with the Services.
Protect the personal safety of users of the Services or the public.
With Your Consent: We may share your information with other third parties with your explicit consent.
7. Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your personal data is no longer required, we will securely delete or anonymize it.
8. Data Security
We implement reasonable technical, administrative, and physical security measures designed to protect your personal data from unauthorized access, use, alteration, and disclosure. These measures include:
Encryption (SSL/TLS) for data in transit.
Secure servers and regular security audits.
Access controls and employee training.
Regular backups.
While we strive to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
9. Your Rights as a Data Principal (under DPDP Act, 2023)
As a Data Principal, you have the following rights regarding your personal data:
Right to Access and Information: You have the right to request confirmation of whether we are processing your personal data, and to access the personal data and receive information about its processing.
Right to Correction/Erasure: You have the right to request the correction of inaccurate or incomplete personal data, or the erasure of your personal data where it is no longer necessary for the purposes for which it was collected or where you have withdrawn consent.
Right to Grievance Redressal: You have the right to a readily available means of grievance redressal provided by us in respect of any act or omission by us regarding your personal data. (See Section 13).
Right to Nominate: You have the right to nominate an individual to exercise your rights in the event of your death or incapacity.
To exercise any of these rights, please contact our Grievance Officer using the details provided in Section 13. We will respond to your request in accordance with applicable laws.
10. Cookies and Tracking Technologies
We use cookies and similar tracking technologies (like web beacons and pixels) to track activity on our Website and hold certain information.
Cookies: Small data files stored on your device that help us remember your preferences, understand how you interact with our Website, and provide a personalized experience.
Web Beacons/Pixels: Small graphic images embedded in web pages or emails used to track user behavior.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.
Types of Cookies We Use:
Strictly Necessary Cookies: Essential for the Website to function.
Analytical/Performance Cookies: Help us understand how visitors interact with the Website.
Functionality Cookies: Used to remember your preferences (e.g., language, region).
Targeting/Advertising Cookies: Used to deliver relevant advertisements to you.
11. Links to Third-Party Websites
Our Website may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of these third-party websites before providing any personal data to them.
12. Children’s Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children under 18. If we become aware that we have collected personal data from a child under 18 without parental consent, we will take steps to remove that information from our servers.
13. Grievance Redressal Officer
In accordance with the Digital Personal Data Protection Act, 2023, and other applicable laws, we have appointed a Grievance Officer to address any concerns or questions you may have regarding the processing of your personal data.
Grievance Officer Name: Ramanand Shyamkuwar
Email: ramanandshyamkuwar@gmail.com
Contact No.: +91-8600027467
Address: Flat No. 101, Gokul Ganga Apartment,, Jai Hind Nagar, Mankapur Nagpur, Maharashtra, India
Time: [Monday – Friday, 10:00 AM to 6:00 PM IST]
We will acknowledge your complaint within a reasonable timeframe (typically within 48 hours) and will endeavor to resolve it efficiently and within the timeframes stipulated by applicable laws.
14. Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Services after the effective date of the revised Privacy Policy constitutes your acceptance of the revised policy.
15. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
LOMES E-COM
Flat No. 101, Gokul Ganga Apartment,, Jai Hind Nagar, Mankapur Nagpur, Maharashtra, India
Email: lomesentertainments@gmail.com
Phone: (+91) 9881888076